automatic call distributor

Definitions

Electronics

  • A switching center that routes incoming telephone calls to the next available operator or representative.
  • A computerized system that routes incoming telephone calls to the next available operator or representative. A caller may hear recordings or choose from a voice menu before reaching another person, or in some cases, an informative recording. Also called automated attendant.
  • synonymautomated attendant
  • synonymautomated call distributor
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