total quality management

Definitions

Commerce

  • noun a management style which demands commitment to maintain and improve quality throughout the workforce (with control of systems, quality, inspection of working practices, etc.).

Economics

  • noun a management style which demands commitment to maintain and improve quality throughout the workforce (with emphasis on factors such as control of systems, quality and inspection of working practices).

Marketing

  • noun a philosophy and style of management that gives everyone in an organisation responsibility for delivering quality to the customer
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